Refund and Return Policy

REFUNDS

You may cancel an order at any time prior to production and receive a refund LESS 3.5% processing fee.

If a pre-production sample has been made, an additional $50 will be deducted from the amount of the refund.

** Orders can NOT be cancelled once final sample is approved and mass production has commenced. **

If you receive your order not as pictured and/or approved, you are eligible to apply for a refund in full or in part. Please email pictures of the items received to payments@deluxepromos.com for processing within 3 business days.

All refunds can take up to four weeks and are handled via Stripe.

RETURNS

As all orders are custom made, we do not accept returns except under the circumstance that the order received was not as pictured and/or approved. In this case, you will be provided with a return shipping address and label by our logistics department once your refund request has been processed.